Why a Certified Microsoft Partner Makes the Difference

When a business or public institution in Bosnia and Herzegovina decides to invest in Microsoft technology, whether that is a Microsoft 365 deployment, an Azure cloud migration, or a Teams-based collaboration environment — the quality of the outcome depends almost entirely on the partner doing the work.

Microsoft’s ecosystem is wide. The licensing is complex. The integrations between Microsoft products and existing on-premise infrastructure require deep technical knowledge of both environments. And the ongoing management of a Microsoft environment security patching, identity management, licence optimisation, compliance is work that never stops.

Zerick is a Sarajevo-based technology partner with decades of implementation experience, and a long-standing relationship with Microsoft as part of a broader vendor partner portfolio that spans Dell EMC, HPE, Cisco, and others. For organisations across BiH and the wider Western Balkans region, Zerick offers Microsoft solutions that are properly scoped, correctly deployed, and actively supported after the project closes.

Microsoft Solutions We Deliver

Microsoft 365 Deployment and Migration

Microsoft 365 is the productivity foundation for the majority of modern organisations. But a poorly managed migration from legacy email, file sharing, or on-premise Exchange environments can cause disruption that takes months to undo.

Zerick manages end-to-end Microsoft 365 deployments: licence procurement, tenant configuration, mailbox and data migration, identity setup via Azure Active Directory, and user onboarding. We work with organisations migrating from on-premise Exchange Server, Google Workspace, or fragmented local file storage, and we design the migration path to minimise downtime and protect data integrity throughout.

What this covers:

  • Exchange Online and Outlook migration from legacy mail servers
  • SharePoint Online and OneDrive setup for document management and collaboration
  • Teams deployment and governance configuration
  • Microsoft 365 security baseline configuration (MFA, Conditional Access, Defender for Office 365)
  • Licence management and cost optimisation across Microsoft 365 plans

Microsoft Azure Cloud Infrastructure

For organisations ready to move workloads to the cloud, reduce dependency on ageing on-premise hardware, or build hybrid environments that connect local infrastructure with cloud capacity, Azure is the platform of choice for most enterprise deployments in the region.

Zerick’s infrastructure background with hands-on experience in server room design, virtualisation using Veeam and Acronis, and HPE and Dell EMC field engineering means we approach Azure deployments with a clear understanding of what already exists on the client side and what the transition genuinely requires.

Azure services we deploy and manage:

  • Azure Virtual Machines and Infrastructure as a Service (IaaS) migrations
  • Azure Active Directory and hybrid identity management
  • Azure Backup and Azure Site Recovery for disaster recovery
  • Azure Virtual Desktop (AVD) for remote and distributed teams
  • Azure networking: VNet design, VPN Gateway, ExpressRoute planning
  • Azure security and compliance: Microsoft Defender for Cloud, Sentinel SIEM integration

Microsoft Teams and Unified Communications

Microsoft Teams has become the primary collaboration platform for most enterprise clients, but deploying Teams properly, and integrating it with telephony, meeting room hardware, and existing business systems, is significantly more complex than activating a licence.

Zerick has particular depth in audio-visual infrastructure, with full turnkey AV installations completed for parliamentary, governmental, corporate, and cultural clients across the region. This makes us uniquely positioned to deliver Teams Rooms deployments that actually work hardware and software properly specified together, not bolted on independently.

Teams solutions:

  • Microsoft Teams Rooms (MTR) design and installation for conference and boardroom environments
  • Teams Phone System and Direct Routing for enterprise telephony replacement
  • Teams integration with Sharp NEC, Barco, and Samsung display hardware
  • Meeting room booking systems integrated with Microsoft 365 Calendar
  • Teams Rooms management and monitoring via Teams Admin Center

Microsoft Intune and Endpoint Management

For organisations managing a fleet of Windows devices particularly those with remote employees, multiple sites, or strict compliance requirements, Microsoft Intune provides centralised device management, policy enforcement, and security control without requiring on-premise infrastructure.

Zerick deploys and manages Intune environments as part of broader Microsoft 365 security packages, and as standalone engagements for clients who need better control over their device estate.

Intune and endpoint services:

  • Microsoft Intune setup and policy configuration
  • Windows Autopilot deployment for zero-touch device provisioning
  • Mobile Device Management (MDM) for corporate smartphones and tablets
  • Conditional Access policy design aligned with Microsoft security baselines
  • Integration with Microsoft Defender for Endpoint

Microsoft Licensing and Procurement

Microsoft licensing is genuinely complicated. The difference between a Microsoft 365 Business Premium, E3, and E5 licence is significant in price, in capability, and in what security features are included. Getting this wrong means either overpaying for features that aren’t being used, or underprotecting the environment because the right licences were never purchased.

As an authorised Microsoft reseller and partner in the region, Zerick handles licence procurement, CSP (Cloud Solution Provider) management, and ongoing licence optimisation for clients across Bosnia and Herzegovina. We advise on the right licence mix, manage renewals, and help clients understand what they are actually entitled to.

Integration Services: Connecting Microsoft with Your Existing Environment

One of the most common challenges for organisations adopting Microsoft 365 or Azure is integration. Connecting the new platform with existing systems, databases, line-of-business applications, and infrastructure that were not designed with Microsoft Cloud in mind.

Zerick’s system integration capability spans the full technology stack. This is not a Microsoft-only competency: it is the discipline that runs through everything we do, from connecting municipal IoT sensor networks with operational platforms to integrating parliamentary AV voting systems with delegate management software.

Microsoft integration work we commonly deliver:

Active Directory and Hybrid Identity
Connecting on-premise Windows Active Directory with Azure AD, establishing hybrid identity for single sign-on, and managing the synchronisation policies that determine what users and groups are reflected in the cloud.

Legacy Infrastructure and Microsoft Cloud
Many organisations across BiH are running on a mix of legacy servers, older Windows Server versions, and on-premise Exchange that was never designed for cloud integration. Zerick bridges this gap, either through phased migration, hybrid configuration, or by building the network and security infrastructure required to connect securely to Azure.

Security and Compliance Integration
Connecting Microsoft Sentinel with existing log sources, integrating Microsoft Defender with endpoint and network infrastructure, and building SIEM/SOAR configurations that give security teams visibility across the full environment.

Industries We Serve as a Microsoft Partner

Government and Public Sector

Government institutions in Bosnia and Herzegovina operate under specific procurement requirements, data residency considerations, and compliance obligations. Microsoft’s Government Cloud offerings and Azure’s compliance frameworks are well-suited to these requirements. Zerick has deep experience in the public sector from delivering parliamentary AV systems, municipal smart city infrastructure, and government data centre projects, and we bring the same procurement-compliant approach to Microsoft deployments.

Banking and Financial Services

Financial institutions require Microsoft environments built around availability, data integrity, and security frameworks that satisfy both internal policy and external regulatory requirements. Microsoft’s compliance tooling Purview, Defender for Office 365, Sentinel provides the foundation; Zerick provides the deployment and ongoing management.

Healthcare and Pharmaceuticals

Clinics, hospitals, and pharmaceutical producers operating in BiH have zero tolerance for downtime and strict requirements around patient data. Microsoft 365 and Azure, properly configured, provide the compliance and availability capabilities these environments need. Zerick’s approach to healthcare IT is built around what we call Critical Continuity principle that infrastructure failure is not an acceptable outcome.

SMBs and Growing Businesses

Small and mid-sized businesses making the move to Microsoft 365 or considering their first cloud infrastructure often need guidance as much as they need technical delivery. Zerick works with growing organisations at the point where IT decisions start to have real consequences providing the advice, the procurement, and the implementation under one roof, without the fragmented accountability that comes from using separate vendors for each element.

Why Work With Zerick as Your Microsoft Partner

One point of accountability
Microsoft deployments that involve a licensing reseller, a separate implementation partner, a different company for AV hardware, and yet another vendor for network infrastructure are a recipe for fragmented accountability. When something goes wrong, and in complex environments, something eventually does — nobody owns it. Zerick provides a single point of contact and a single point of responsibility across the full stack.

Infrastructure knowledge that most Microsoft partners lack
The majority of Microsoft-focused partners work at the software and configuration layer. Zerick comes from the infrastructure side data centres, server rooms, networks, hardware engineering and this background matters enormously when deploying Microsoft solutions into environments that were not originally built for cloud. We understand what is already running, what the constraints are, and how to design solutions that actually fit.

Regional presence and local accountability
Zerick is based in Sarajevo and serves clients across Bosnia and Herzegovina and the wider Western Balkans. Local presence means faster response times, better understanding of local regulatory context, and a relationship that does not disappear after the project closes.

Experience where it matters
We have delivered technology projects for government institutions, banking sector organisations, automotive operations, municipalities, healthcare facilities, and private businesses across the region. The knowledge base Zerick is built on goes back to the early days of commercial computing. When we make a recommendation, it is grounded in decades of real implementation experience, not a vendor data sheet.

Get in Touch

If you are considering a Microsoft 365 migration, an Azure deployment, a Teams Rooms installation, or any other Microsoft-related project in Bosnia and Herzegovina or the region, the right starting point is a conversation.

Zerick will ask the right questions, give you an honest assessment of what the project actually involves, and provide a clear picture of what working with us looks like. No obligation, no pressure just direct advice from people who know what they are doing.

 

Zerick d.o.o. is a technology infrastructure partner serving organisations across Bosnia and Herzegovina and the Western Balkans. Authorised partner for Microsoft, HPE, Dell EMC, Cisco, Supermicro, Sharp NEC, and others.